Frequently Asked Questions
Our Proprietary Artisanal Process
Are your pizzas really made in Italy?
Yes! Every single Talia pizza is madde by hand by our pizzaiolos (pizza chefs) in Naples, Italy. We use the same age-old process as the local Neapolitan pizzerias.
How are Talia pizzas made?
Each pizza is artisanally handmade by our own master pizzaiolo chefs in Naples, Italy. Literally! We use the same age-old process as the local Neapolitan pizzerias. We do not outsource any part of our production process, using all natural locally sourced Italian ingredients.
Where can I find the ingredients for each pizza?
You can find all ingredients on the nutritional labels.
Where do you source your ingredients?
Our ingredients mostly come from small farms around Naples, located in the Campania region or southern Italy. We work hard to source the small batch highest quality ingredients.
What is so special about your dough process?
Per the Neapolitan tradition our pizzas are made using only the finest 00 flour. Our dough is made with no added sugars, and it is left to ferment for 24 hours. This makes it lighter and easier to digest than other doughs.
Are all of your pizzas actually hand-made?
Yes, our master pizzaioli (pizza chefs) handmake every single Talia Pizza (without the use of any mass production machinery) following the ancient Neapolitan tradition.
How do you bring your pizzas to the US?
Once our pizzas are “put to sleep” using our proprietary production process, they are then placed in frozen containers that travel across the Atlantic via ship.
Dietary Questions
Do you offer Gluten-Free options?
Yes! We are pleased to offer our amazing Gluten-Free Pizzas, all made with our proprietary Gluten Free Crust recipe. Our GF pizzas are certified by Coeliac UK.
What do you use for your GF crust?
Our GF crust is made using our proprietary Gluten Free Crust recipe that took more than a year to perfect. It is made using Gluten Free Wheat Starch, Maize Starch, Buckwheat Flour and Rice Flour. You can also find the full ingredients list for each pizza on their respective product pages.
To note: our gluten free pizzas do not contain gluten, but they do contain wheat. While gluten free wheat starch is gluten free, it is not wheat free. If you have a wheat allergy of any kind, you will still experience adverse reactions as you would by consuming any other form of wheat.
Are you GF Certified?
Yes, we are. We are certified by Coeliac UK (Insert the Crossed Grain Logo). For more information about this certification visit their website by clicking here.
What about vegetarian options?
None of our pizzas include any meat or meat toppings. With that being said our Fior di Latte Mozzarella cheese is made in accordance to Italian tradition but does not includes the usage of animal rennet (traditionally calf).
Are your pizzas Kosher or Halal?
No, currently our pizzas are not certified Kosher or Halal.
What allergens do your pizzas contain?
Since our facility only makes our pizzas, there is no cross-contamination with items not present in our pies. However, traces of soy, milk, and wheat are present in most pizzas. All trace warnings and allergen info can be found on each product's respective nutritional label.
We use dry ice to keep your pizzas frozen during their journey to your home. Dry ice will keep the pizzas frozen for some time after your scheduled delivery. When you get home, make sure to put them in the freezer as soon as you can. We always recommend tracking the package to assure the pizzas are placed in the freezer as soon as they arrive. We will not refund or reship an order that defrosts due to negligence to retrieve packages in a timely manner upon delivery.
Miscellaneous Questions
Can I order Talia pizza to a business address?
Indeed, you can! Please keep in mind that we cannot offer a refund or reshipment of an order that defrosts due to the inability to complete a delivery due to a closed business upon time of delivery.
How do I handle the dry ice?
The dry ice is contained in our bespoke dry ice inserts that keep the dry ice isolated and you safe. Nevertheless, you should be cautious when handling it. An oven mitt or towel will work. Make sure to keep the dry ice away from the reach of children and to not inhale or ingest it. Keep it out of solid or tiled surfaces (it can cause damage). Leave it at room temperature in a well-ventilated area; you can also just throw it out with the box, as it will sublimate away.
I want different toppings; can I add my own?
Yes of course! We always recommend our Talia family members to customize/create their own recipes and find their inner pizzaiolo.
I defrosted my pizza planning to eat it and decided not to. Can I refreeze it?
Unfortunately, you cannot. Once your pizza is fully defrosted, it needs to be heated or can be kept refrigerated up to 24 hours. If not used within that time frame, please discard and do not consume the pizzas. We recommend NOT refreezing.
Can I eat a cracked or broken pizza?
As long as your pizza is not defrosted, the quality and flavor of the product will not be jeopardized. We I always recommend consuming and enjoying the broken pizza.
I am hosting a large party, how many pizzas should I get?
We recommend a single pizza to be enjoyed by one or two people. Make your calculation accordingly